Last Updated: February 2026 | Luthmo Pty Ltd (ABN 93 694 878 610 | ACN 694 878 610)
1. Introduction
Luthmo Pty Ltd (ABN 93 694 878 610, ACN 694 878 610) ("we", "us", "our", or "Luthmo") is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website at luthmopty.online or engaging our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
- Identity Information: Full name, date of birth, and gender.
- Contact Information: Email address, phone number, postal address, and social media handles.
- Pet Information: Pet names, breeds, ages, health history, dietary requirements, and behavioural notes.
- Financial Information: Billing address and payment details (processed securely through third-party payment providers).
- Technical Information: IP address, browser type, operating system, and website usage data collected through cookies and similar technologies.
- Communication Records: Emails, messages, and other correspondence you send to us.
3. How We Collect Information
We collect personal information through:
- Direct interactions when you contact us via our website, email, phone, or in person.
- Our contact forms and consultation booking systems.
- When you engage us for pet consulting services.
- Automated technologies such as cookies when you browse our website.
- Third-party sources where permitted by law, such as publicly available information.
4. How We Use Your Information
We use your personal information for the following purposes:
- To provide our pet consulting services to you.
- To communicate with you about our services, including responding to enquiries.
- To process payments and manage billing.
- To improve our website, services, and customer experience.
- To send you marketing communications (with your consent, which you can withdraw at any time).
- To comply with legal obligations and regulatory requirements.
- To protect our legal rights and interests.
5. Disclosure of Your Information
We may share your personal information with:
- Service Providers: Third-party vendors who assist us in operating our business.
- Professional Advisors: Lawyers, accountants, and auditors as needed.
- Regulatory Authorities: Government bodies and regulators where required by law.
- Veterinary Partners: With your consent, to veterinary professionals relevant to our consulting engagement.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
6. Data Security
Luthmo Pty Ltd takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of any inaccurate, incomplete, or outdated information.
- Opt-Out: Unsubscribe from marketing communications at any time.
- Complaint: Lodge a complaint if you believe we have breached your privacy rights.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Children's Privacy
We do not knowingly collect personal information from children under the age of 16 without parental or guardian consent.
11. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.
12. Changes to This Policy
Luthmo Pty Ltd reserves the right to update this Privacy Policy from time to time.
13. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:
- Company: Luthmo Pty Ltd
- ABN: 93 694 878 610
- ACN: 694 878 610
- Email: privacy@luthmopty.online
- Website: luthmopty.online
- Location: SA 5061 (Hyde Park, South Australia)
If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.