Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "Client") and Luthmo Pty Ltd (ABN 93 694 878 610, ACN 694 878 610) ("we", "us", "our", or "Luthmo"), an Australian Private Company registered in South Australia.

By accessing our website at luthmopty.online, engaging our consulting services, or otherwise interacting with Luthmo, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. About Our Services

Luthmo Pty Ltd provides pet consulting services, including but not limited to:

• Pet Nutrition Consulting
• Animal Behaviour Training
• Pet Wellness Programs
• Pet Business Advisory

Our services are provided on a consulting basis and are subject to individual engagement agreements, which may contain additional terms specific to the services being provided.

3. Eligibility

To use our services, you must:

• Be at least 18 years of age, or have the consent of a parent or legal guardian.
• Have the legal capacity to enter into binding agreements.
• Provide accurate, current, and complete information as requested.
• Not use our services for any unlawful purpose.

4. Engagement and Service Agreements

Formal consulting engagements with Luthmo Pty Ltd will be governed by a separate Service Agreement or Statement of Work, which will outline the scope, fees, duration, responsibilities, and confidentiality provisions.

5. Fees and Payment

Fees for our services will be outlined in the relevant Service Agreement or proposal. Unless otherwise specified:

• All fees are quoted in Australian Dollars (AUD).
• Payment is due within 14 days of the invoice date unless otherwise agreed.
• Late payments may incur interest at a rate of 2% per month on the outstanding balance.
• Luthmo Pty Ltd is not currently registered for GST. Should this change, GST will be applied as required by law.
• We reserve the right to suspend services if invoices remain unpaid beyond 30 days.

6. Intellectual Property

All content on the luthmopty.online website, including text, graphics, logos, icons, images, and software, is the property of Luthmo Pty Ltd or its content suppliers and is protected by Australian and international intellectual property laws.

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of our engagement, including pet health records, business strategies, and proprietary methodologies.

8. Limitation of Liability

To the maximum extent permitted by Australian law:

• Luthmo Pty Ltd provides consulting services in an advisory capacity only. We do not guarantee specific outcomes or results.
• Our consulting advice does not replace professional veterinary diagnosis or treatment.
• Our total liability to you for any claim arising from our services shall not exceed the total fees paid by you for the specific engagement giving rise to the claim.
• Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.

9. Disclaimers

While we strive to provide accurate and up-to-date information:

• The content on our website is provided for general information purposes only and should not be relied upon as veterinary advice.
• Always consult a qualified veterinarian for medical concerns about your pet.
• Our consulting advice is based on the information provided to us and the prevailing circumstances at the time of the engagement.

10. Indemnification

You agree to indemnify, defend, and hold harmless Luthmo Pty Ltd, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with your breach of these Terms or your use of our services.

11. Termination

Either party may terminate a consulting engagement by providing written notice as specified in the relevant Service Agreement. Upon termination, all fees for services rendered up to the date of termination shall become immediately payable.

12. Privacy

Your use of our services and website is also governed by our Privacy Policy.

13. Dispute Resolution

In the event of a dispute arising from these Terms or our services:

1. Negotiation: The parties shall first attempt to resolve the dispute through good faith negotiation within 14 days.
2. Mediation: If unsuccessful, the parties agree to submit the dispute to mediation in Adelaide, South Australia.
3. Litigation: If mediation is unsuccessful, either party may pursue legal remedies in the courts of South Australia.

14. Force Majeure

Luthmo Pty Ltd shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of South Australia, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of South Australia.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with any applicable Service Agreement and our Privacy Policy, constitute the entire agreement between you and Luthmo Pty Ltd.

18. Changes to These Terms

Luthmo Pty Ltd reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

19. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Company: Luthmo Pty Ltd
• ABN: 93 694 878 610
• ACN: 694 878 610
• Entity Type: Australian Private Company
• Email: legal@luthmopty.online
• Website: luthmopty.online
• Location: SA 5061 (Hyde Park, South Australia)